Social Media Tip #8
Customer service isn’t about highlighting comments from customers.
Because it sends the wrong message. It sends the look at me message. Let customers compliment you on their channels.
If you just have a bunch of testimonials, they begin to mean nothing.
No person or company is perfect.
Don’t fall into the trap of “look at me!”
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Customer service isn’t about highlighting comments from customers. Because it sends the wrong message. It sends the look at me message. Let customers compliment you on their channels. If you just have a bunch of testimonials, they begin to mean nothing. No person or company is perfect. Don’t fall into the trap of “look at…