Social Media Tip #7
Customer service isn’t just about handling customer complaints.
It is easy to understand why people think this way. It is because most customer service was structured in a way to handle complaints.
But in the social media and internet world – everyone is a complainer. Even the people who say not to complain are complaining about people complaining.
Complaining is human nature, but too many people use it to try to get a deal or discount. These are horrible customers.
Deal with legitimate complaints, but remember most complaints have a hidden agenda.
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Customer service isn’t just about handling customer complaints. It is easy to understand why people think this way. It is because most customer service was structured in a way to handle complaints. But in the social media and internet world – everyone is a complainer. Even the people who say not to complain are complaining…